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1. What is the best way to contact tech support?
If you email to Support@IQ-Metrology.com,
we will reply back as soon as we read your email. However, at any time,
you are welcome to call our tech support line at (614) 451-9184.
2. If I have a problem, what files do I need to email to
Support@IQ-Metrology.com for analysis?
We will need to following four files:
- Your project file saved with extension .cmp
- Your system configuration file exported with extension .xml
- Your probe assembly file saved with extension .cfg
- Your probe tip file saved with extension .tip
3. How do I save my project file?
Select menu "File" then "Save Project".
4. How do I export my system configuration file?
Select menu "System" then "Export Configuration".
5. How do I save my probe assembly file?
Select menu "Probe", then "Probe Assembly". Click
the [Save] button on the Probe Assembly window.
6. How do I save my probe tip file?
Select menu "Probe", then "Tip Manager". Click
the [Save] button on the Tip Manager window.
7. My USB devices (printer, jump drive) stopped working after installing CMM-Manager. What should I do?
This problem is caused by the compatibility of the device driver for
the USB dongle (port lock) with some new computer systems. It has been
fixed since release 1.2.2.3. If you are running CMM-Manager release
1.2.2.2 or older, please download the
tech note. The tech note gives step by step instruction on how to
fix the USB problem.
8. Where can I find help file for CMM-Manager's VB engine?
Please click here to download the VB help file.
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